At chrisrollershop.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must:
- Be unused and in their original condition
- Include all original packaging, accessories, and documentation
- Not show signs of wear, damage, alteration, or misuse
- Be returned within the approved return period
We reserve the right to deny returns that do not meet these requirements.
Non-Returnable Items
The following items may not be eligible for return:
- Products damaged through improper use or customer negligence
- Items returned without prior authorization
- Products missing original components or packaging
- Final sale, clearance, or promotional items where specified
Return Process
Before returning any item, customers must contact our support team to obtain return instructions.
Please include:
- Order number
- Customer name
- Reason for return
- Photos of the item if it is damaged or defective
Returns sent without prior authorization may experience processing delays.
Return Address
Approved returns should be sent to:
CHRISRoller Inc
1625 E G St Apt 12e, Ontario, CA 91764, United States
Customers are encouraged to use a trackable shipping service when returning products.
Refund Approval
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be issued to the original payment method used during checkout.
Refund Processing Time
- Return inspection: 1–3 business days after receipt
- Refund approval: Upon successful inspection
- Refund processing time: 3 business days
The time required for funds to appear in your account may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs or additional information to assist with the resolution process.
Upon verification, we will work to provide a replacement, exchange, or refund as appropriate.
Order Cancellation
Orders may be canceled before they have been shipped. Once an order has entered the shipping process or has been dispatched, cancellation requests may no longer be possible and the order will be subject to the standard return procedure.
Contact Us
For any questions regarding returns or refunds, please contact:
CHRISRoller Inc
1625 E G St Apt 12e, Ontario, CA 91764, United States
Email: info@chrisrollershop.com
Phone: 8402578187
By placing an order through chrisrollershop.com, you acknowledge and agree to the terms of this Refund & Return Policy.